Frequently asked questions
Do you have a question? Select one the categories and find your answer.
Pre-employment screening
Why does screening apply?Proper screening is necessary to check that professionals actually have the right qualifications, papers, diplomas and verified references. Checking this prevents clients from surprises afterwards.
Can I start before the screening has been completed?No, screening and contract signing must be completed and signed.
I have a question about a screening. What should I do now?You can send us an email at magnit.team4@magnitglobal.com stating your assignment number or call us on +31 (0) 30 602 16 17.
What is my password to log in to Magnit's screening portal?You will receive a link from Magnit with a reference to the screening portal. The 1st time you log in, you will create your own password.
I cannot perform certain screening components yet. Why not?Check that you have completed all previous screening items, only then can you move on to the next screening item.
Contract
There is an error in the contract. What now?You can send us an email at magnit.team4@magnitglobal.com stating your contract number or call us on +31 (0) 30 602 16 17.
I disagree with the contract. What now?Contact the Client Services Team using the contact details on the contract.
I can't find certain contracts in the portal. How is that possible?Only contracts that have been signed online can be found in the portal. Contracts sent by email cannot be found here.
Billing
I would like to get paid faster.How do I arrange this? You can apply for faster payment when approving the payment proposal. If no payment proposal applies, please contact us on +31 (0) 30 602 16 17 or email invoicesNL@magnitglobal.com. Indicate in the subject that it is about faster payments.
When will my invoice be paid?Your invoice will be paid on the payment date as listed under invoices. If payment is not made by this date, a contract or risk hedging is still missing.
I have sent an invoice but have not yet received a confirmation. What should I do now?When you send an invoice, you will receive confirmation within 7 days. If you have not received a confirmation after this period, please contact us on +31 (0) 30 602 16 17 or email to invoicesNL@magnitglobal.com.
To which email address can I send my invoice?Please send your invoice to invoicesNL@magnitglobal.com.
Other questions
Why are we working with Magnit?The client is constantly working to improve its organisation to set an example for the entire industry. Nowadays, hiring external staff needs to comply with many laws & regulations. Therefore, the client wants to ensure that all external hiring meets the legal hiring requirements. Not only at inception but also during the assignment. Magnit, on our behalf, takes care of the total administrative process of all external hiring.
I have a complaint.Magnit strives to achieve optimal customer satisfaction. However, situations may arise where you have questions and/or problems or are dissatisfied with our services. You can submit your complaint by email, via infonl@magnitglobal.com, for the attention of the quality coordinator. You will receive a confirmation of the complaint within 2 working days with information about the further procedure.